Complaints Procedure
We strive to offer the very best service for each and every one of our clients. In the unlikely event that you do have a complaint, please refer to the following complaints procedure.
Under the SAIF Code of Practice, Funeral Directors have a duty to acknowledge, investigate and respond in detail to your complaint.
Step 1: Contact us
Firstly, please contact Simon or Kim Jefferies. They will be familiar with your case and will be able to clear up any misunderstanding.
Phone: 01273 411662
15 Carlton Terrace, Portslade, East Sussex, BN41 1XFYou can make your complaint by phone, by email, by letter or in person. We will acknowledge your complaint, investigate it, and give you our full response in writing as quickly as practically possible.
Step 2: Refer your complaint to SAIF
If you are not satisfied with our response, you can refer your complaint to the National Society of Allied and Independent Funeral Directors (SAIF), of which we are a member.
You must do this within 12 months of receiving our response.
SAIF Professional Standards
SAIF Business Centre
3 Bullfields
Sawbridgeworth
Hertfordshire
CM21 9DB